If a buyer chooses to have their item delivered, we’ll pick up/deliver the item on the date(s) the seller/buyer agreed to in our scheduling system. Ou...

Once your shipment is assigned to a carrier, you’ll receive an email from us with the tracking link and carrier contact information. Did you receive a...

If you and the seller/buyer agree to coordinate your own third-party delivery or self ship the item, we can certainly change that for you in our syste...

Our extended service zone delivery fee is calculated by our delivery partner based on the size and weight of the item and distance between the seller ...

We unfortunately do not have a way to expedite pickups/deliveries made by our white glove delivery partner at this time. However, most shipments occur...

For extended service zone orders, pickup/delivery will likely occur within 2-6 weeks from the order date. Once the order is confirmed, we will create ...

Once the shipment of your item is assigned to one of our delivery partners, you will receive an automated email from us with the details of your shipm...

Once you confirm a pickup or delivery window, it's important that you're available throughout the entire window. We cannot provide shortened time wind...

The buyer typically covers the delivery fee. The only time a seller covers the delivery fee is if they select to cover this on their listing.  If you'...

A great way to increase your chances of selling is by covering delivery for the item you're selling. In order to do so, please head over to your List...

If our team arrives at the seller's location and notices inconsistencies between the listing and the item, they'll notify the buyer of the discrepancy...

For AptDeco Deliveries , we ask that you please do NOT disassemble your item before pickup! If your item requires light disassembly in order to be re...

If we arrive at the pickup location and can't reach the seller OR are denied entry to the building, our team notifies our dispatcher who will try to r...

This is dependent on whether or not the seller is comfortable with a self-pickup since the item is at their location. Sellers can enable this option o...

If your furniture came into the apartment using a professional furniture disassembly company (e.g. Dr. Sofa), it will need to go out using a similar s...

Once a buyer submits a purchase request, you can no longer edit your address. Since this is used to calculate our delivery fee, we'll need to update t...

We're happy to help! Please email us at hello@aptdeco.com and send us the instructions (i.e. "The doorman will let you up to my apartment," "My room...

We can absolutely provide a certificate of insurance for your pickup or delivery. Simply complete our COI Form and our insurance team will reach ou...

Having an item shipped to you by our white glove delivery partner? Our partner will contact you to arrange the pickup/delivery. If you have any troubl...

Unfortunately, we cannot provide a shortened time window as it's a promise we can't keep. Our delivery team is conducting multiple pickups/deliveries ...

If we arrive at your location and aren't able to reach you OR are denied entrance to your building, our team will notify our dispatcher. We'll make go...

We're so sorry, but we're unable to arrange same-day deliveries. We've already sent the pickup/delivery routes out to our delivery partners, and they'...

Yes, as long as the seller provides it as an option on their listing. At checkout, you can choose to have the item delivered or pick it up yourself. Y...

We can make that switch! In order for us to make the necessary changes to your pickup, you will need to email us at  hello@aptdeco.com . However, we'l...

Our building damage rate is incredibly low (less than 1%!), but even the best of us make mistakes. If building damage occurs during pickup or delivery...