Pickup & Delivery
Do you provide Insurance (COIs)?
We can absolutely provide a certificate of insurance for your pickup or delivery. Simply complete our COI Form and our insurance team will reach ou...
How does pickup and delivery work?
If a buyer chooses to have their item delivered, we’ll pick up/deliver the item on the date(s) the seller/buyer agreed to in our scheduling system. Ou...
Can you verify who my assigned delivery partner is?
Once your shipment is assigned to a carrier, you’ll receive an email from us with the tracking link and carrier contact information. Did you receive a...
Are there any alternatives to white glove delivery?
If you and the seller/buyer agree to coordinate your own third-party delivery or self ship the item, we can certainly change that for you in our syste...
I noticed the extended service zone delivery fee is much higher. Why?
Our extended service zone delivery fee is calculated by our delivery partner based on the size and weight of the item and distance between the seller ...
Can AptDeco expedite the 2-6 week timeframe and/or guarantee pickup/delivery by a certain date?
We unfortunately do not have a way to expedite pickups/deliveries made by our white glove delivery partner at this time. However, most shipments occur...
How does pickup & delivery with the white glove delivery partner work?
For extended service zone orders, pickup/delivery will likely occur within 2-6 weeks from the order date. Once the order is confirmed, we will create ...
How do I contact the white glove delivery partner?
Once the shipment of your item is assigned to one of our delivery partners, you will receive an automated email from us with the details of your shipm...
Does AptDeco provide an ETA for pickups/deliveries?
Once you confirm a pickup or delivery window, it's important that you're available throughout the entire window. We cannot provide shortened time wind...
Who covers the delivery fee?
The buyer typically covers the delivery fee. The only time a seller covers the delivery fee is if they select to cover this on their listing.  If you'...
How do I opt-in to cover delivery for my item?
A great way to increase your chances of selling is by covering delivery for the item you're selling. In order to do so, please head over to your List...
What happens if the item doesn't match the listing at pickup?
If our team arrives at the seller's location and notices inconsistencies between the listing and the item, they'll notify the buyer of the discrepancy...
Do I have to disassemble my item?
For AptDeco Deliveries , we ask that you please do NOT disassemble your item before pickup! If your item requires light disassembly in order to be re...
What if pickup is unavailable? What happens then?
If we arrive at the pickup location and can't reach the seller OR are denied entry to the building, our team notifies our dispatcher who will try to r...
I selected delivery, but I want to pickup the item myself. Can I switch?
This is dependent on whether or not the seller is comfortable with a self-pickup since the item is at their location. Sellers can enable this option o...
Can AptDeco take care of extensive furniture disassembly?
If your furniture came into the apartment using a professional furniture disassembly company (e.g. Dr. Sofa), it will need to go out using a similar s...
I need to update my address
Once a buyer submits a purchase request, you can no longer edit your address. Since this is used to calculate our delivery fee, we'll need to update t...
How can I add instructions for pickup/delivery?
We're happy to help! Please email us at hello@aptdeco.com and send us the instructions (i.e. "The doorman will let you up to my apartment," "My room...
When does AptDeco pickup and deliver items?
Having an item shipped to you by our white glove delivery partner? Our partner will contact you to arrange the pickup/delivery. If you have any troubl...
Can I shorten my time window?
Unfortunately, we cannot provide a shortened time window as it's a promise we can't keep. Our delivery team is conducting multiple pickups/deliveries ...
I missed my delivery - what do I do?
If we arrive at your location and aren't able to reach you OR are denied entrance to your building, our team will notify our dispatcher. We'll make go...
I'm moving today and my item sold - can you come pick up my furniture?
We're so sorry, but we're unable to arrange same-day deliveries. We've already sent the pickup/delivery routes out to our delivery partners, and they'...
Can I pick up items from a seller?
Yes, as long as the seller provides it as an option on their listing. At checkout, you can choose to have the item delivered or pick it up yourself. Y...
I opted to pickup my item from the seller, but I bit off more than I can chew - can I switch?
We can make that switch! In order for us to make the necessary changes to your pickup, you will need to email us at  hello@aptdeco.com . However, we'l...
What happens if building damage occurs?
Our building damage rate is incredibly low (less than 1%!), but even the best of us make mistakes. If building damage occurs during pickup or delivery...