How can I get a Certificate of Insurance (COI)?
What's a Certificate of Insurance (COI), and does my building need one?
Some apartment and condo buildings, especially in NYC, require delivery teams to show proof of insurance before they're allowed inside. That proof is called a Certificate of Insurance, or COI.
Quick checklist
Ask your building whether they require a COI.
Get a sample COI from your building - sending an example of exactly what they need is the best way to speed this process up.
Send it to us at least 5 business days before your delivery or pickup - the sooner the better to avoid delays.
We’ll create the COI for you to share with your building.
Have the info? Submit a COI request form here.
What if AptDeco’s insurance doesn’t meet my building’s requirements?
This is typically not a problem. Many property managers have steeper insurance requirements for teams performing a full move. Our smaller deliveries of a single item are almost always covered successfully by AptDeco’s existing insurance coverage. In these cases, please let us know and we can help you resolve this with your building / property manager.
Need more info on COIs? Here’s everything you need to know:
What is a COI?
A COI is a one-page document from AptDeco’s insurance provider. It shows that our delivery team is insured. It protects your building, not you or your furniture, in the unlikely event that an elevator, hallway, lobby or other common area gets damaged during a delivery or pickup.
The easiest way to find out is to ask your building manager, super or front desk. This applies both to buyers getting a delivery and to sellers having an item picked up.
What do I need to send you?
If your building requires a COI, please ask your building management for their sample COI or written COI requirements. This is the most important step. Most buildings want specific names and addresses listed on the certificate, and the sample tells us exactly what to include.
When you’re ready - submit the information in this COI request form.
Please submit this as early as possible before your scheduled delivery or pickup to avoid delays.
What happens next?
We'll request the certificate from our insurance provider and send it to you. You will need to then deliver it to your building management.
What if I don't send one in time?
If your building needs a COI and doesn't have one on file, the building may not let our team in, and your delivery or pickup may need to be rescheduled. Sending your building's requirements early keeps everything on track.
Still have questions? Contact our support team.