What if I changed my mind and want to cancel my purchase?

Our policy states that we only cancel orders and refund the buyer if the item is not as described in the listing, per our Money-Back Guarantee.

However, we have a solution that has helped many buyers in this situation.

The Solution: We'll handle the resale

Instead of a refund, AptDeco will:

• Hold onto your item. We warehouse it so you don't have to store it while we figure out its next home.

• Relist it for you. We put it back on the AptDeco market at the price you paid, or we can adjust it if the market's shifted.

• Waive our selling fee. When it sells, you keep 100% of the proceeds! (Not including shipping)

We'll manage the listing and coordinate the sale and delivery. You recoup your investment with zero additional effort or cost.

How do I set this up?

Reach out through our support form (fastest) or email us at hello@aptdeco.com. Let us know you'd like to warehouse and relist your purchase and share a link to the listing. We'll take it from there. (Please note, there may be limitations to our ability to warehouse based on your location.)

Why not just cancel?

Once your purchase request is confirmed, the seller removes their listing and has to start over. A cancellation is very disruptive as there is no guarantee the item will sell again. Our resale approach means everyone moves forward: the original seller keeps their deal, we prevent waste, and you recover your money without getting stuck.

Questions about returns instead?

If there's something actually wrong with the item—it arrived damaged, doesn't match the listing, or has undisclosed issues—that's different. Check out our Returns & Refunds policy for details on how we handle those situations.

We get that this might not be the answer you were hoping for, but we think you'll find it beats alternatives. Most buyers are surprised by how smoothly it works.