All sales are final on AptDeco. However, buyers may request to return or a partial refund if the item was misrepresented in the listing i.e. the listing description doesn't match the item received.

If your item arrives and it doesn't match the listing in condition, brand, size, or authenticity, just let us know. Please file a dispute/return request form or reach out to our team within 48 hours after your item is delivered with evidence of the discrepancies.

You'll need to file the dispute request within 48 hours of delivery

We cannot hold sellers accountable for any discrepancies to the item if you try to request a dispute after the 48-hour window expires. Once a dispute claim is submitted, we hold their payment while we investigate the request. If a dispute claim is not submitted within the 48-hour post-delivery timeframe the sale is finalized and the seller's sale proceeds are sent to them.

Here is how to file a dispute:

To report any discrepancies with an item we need you to submit a return request form. This can be done by going to the Purchases tab on your dashboard and clicking Submit Dispute / Request Return next to the item you purchased. 

Even if you don't plan on returning the item, we still need you to report the discrepancies on this form since we handle an item's discrepancies through the Return Request / Dispute Form. 

Please note that disputes must be submitted within 48 hours after the item is delivered, so please submit the form as soon as possible. Once that period passes, we cannot hold the seller or anyone accountable for any item discrepancies and will proceed with completing the sale. This also ensures the payout is put on hold while we investigate the issue further.

How long does it take to finalize the dispute request?

Our team will review all evidence from the delivery team, seller, and buyer to reach a conclusion that’s fair to all parties. It typically takes seven to ten business days to finalize the dispute request.

In the case of a self-pickup, the buyer must inspect items carefully at the pickup location. If a buyer notices any discrepancies with the item, they should not take the item with them. Otherwise, our return policy and money-back guarantee will not apply.

You can read more about our return and refund policy on our Money Back Guarantee page.