Buying
Can I pick up an item versus having it delivered?
As long as a listing shows local pickup is available, you'll be able to choose self pickup at time of checkout. If a listing doesn't show local pickup...
How can I contact a seller?
If you'd like to contact a seller, go to their listing and scroll down. Once you see the seller's name, click the 'Message' button. Have a question a...
How do I reschedule delivery?
If you are getting an item delivered by AptDeco in our standard service zone, you can reschedule up until a day prior to your delivery. Go to your Pu...
I just purchased an item, but I've changed my mind and no longer want it. Can I cancel the sale?
We only provide buyers a return/refund if the item is wrong/missing/doesn't match the listing, which is stated in our Money-Back Guarantee Policy. Buy...
What items can I buy on AptDeco?
Categories Specifics Sofas 2 Piece Sectionals, 3+ Piece Sectionals, 2 Seater Sofas, 3+ Seater Sofas, Chaise Lounges, Futons, Loveseats, Sleeper Sofas ...
Does AptDeco have a showroom?
Unfortunately, we don't have a showroom as we don't pick up items until they have been sold on our platform. All of the items listed on AptDeco are lo...
What happens after I submit a purchase request?
Once you submit a purchase request , we’ll notify the seller via email. Your payment is authorized, but not fully charged pending the seller’s confir...
How do I use a promo code?
Once you reach checkout, you'll see the payment breakdown. Click 'Have a promo code?' and enter in your exact code. Please note, you can only use one ...
How can I learn more about an item before purchase?
Buying furniture is a big step, so we understand you may want you to ask the seller some questions! The best way to do this it to message the seller d...
Can I buy on AptDeco if I'm not in an area you serve?
We are available throughout the contiguous United States. This means that we are not currently available in Hawaii and Alaska. If you're not located i...
How can I make sure an item fits in my space?
Not all sofas are made equal! Many cities we serve feature creative housing and tiny stairwells. You will need a measuring tape and a few minutes, but...
Can a coupon be applied retroactively?
Once you purchase an item at checkout, the charge is fixed. Unfortunately, we cannot apply coupons retroactively. If your coupon has not expired yet, ...
Can I see an item in person before I purchase?
Customers may discuss viewing an item through the messaging system. However, we are not responsible and cannot facilitate any interactions that oc...
Do you inspect for bed bugs?
Our delivery team inspects items for accuracy at pickup. During this inspection, they also check for bed bugs. If our delivery team finds any signs of...
How do I buy an item?
To buy an item on AptDeco, simply find the item you wish to purchase and add it to your cart. Once you're ready to purchase, go to your shopping cart ...
How does delivery pricing work?
The price of delivery varies based on the location and size of the item. For items being shipped within our standard service zone, a local AptDeco del...
An item I want says there is a discount on delivery. What does this mean?
You may have noticed some items in our catalog have a $XX off delivery fee tag. This means that the seller offered to cover a portion of the deliver...