New to AptDeco? Here's how buying works
Congratulations on buying pre-loved furniture for your home, and sparing the landfill! You'll find value, quality, and style in our highly curated inventory of top brands, vintage gems, and luxury designers.
Buying pre-owned furniture is a little different from a regular online store — here's the full picture, from browsing to delivery day.
1. What is AptDeco?
We're a marketplace for quality pre-owned furniture — real listings from real people, not a warehouse.
2. Find something you love and buy it
Add an item to your cart, and you're most of the way there. How do I buy an item? → · What kind of items will I find on AptDeco? →
3. What happens after you buy
Your payment is authorized right away, but the seller has 36 hours to confirm the sale before it's charged — so don't worry if it takes a beat. This allows the seller time to confirm availability and select desired pick-up times. What happens after I submit a purchase request? →
4. Understand your delivery cost
Delivery pricing depends on the item's size and how far it's traveling. The buyer typically covers the cost of shipping, unless the seller's chosen to cover it. How does delivery pricing work? → · Who covers the delivery fee? →
5. Know what delivery day looks like
Our white glove team handles pickup, delivery, and assembly - even in walk-ups! How does pickup and delivery work? → · How do I reschedule delivery? →
6. Know the sales policy going in
All sales on AptDeco are final — please take the time to review our cancellation policy. However, we do have a Money Back Guarantee if a cancellation meets certain criteria, and we will even help you resell the item, fee-free. What is AptDeco's cancellation policy? → · What is AptDeco's Money Back Guarantee →
9. Something not right with your order?
Wrong item, doesn't fit, missed delivery — we've mapped out exactly what to do for each. What if something goes wrong with my order? →
We're confident you'll find a piece you love on AptDeco!
More resources that might be helpful:
How can I learn more about an item before I purchase?