I've sold an item. What's next?

Congratulations! Once a buyer purchases your item, your furniture will be marked as ‘Sold/Expired.’ We’ll send you alerts via email and SMS asking you to confirm your sale.

Please pay attention to messages, as the purchase request will automatically expire after 36 hours, and you'll end up with a disappointed buyer.

Visit this article to understand the 36-hour confirmation window, and why it's critical!

Once confirmed:

Standard Service Zone

If the sale falls under our Standard service zone, you’ll need to choose one of the buyer’s delivery dates or propose new ones. Remember, typically the pickup and delivery happens on the same day, so it’s important to give a few feasible options.

Self Pick-Up

If the buyer chooses self-pickup and is picking it up themselves, we’ll send each of you the necessary contact information via email so you can coordinate directly.

Delivery Partner Zone

Alternatively, if you’re getting an item picked up through our white glove delivery partner, the carrier will contact you directly to schedule your pickup.

We're here to help!

If you’re having trouble contacting your carrier, please email our team at hello@aptdeco.com and we’ll be happy to help connect you!

If you need paperwork for your building, please submit a COI Request Form. Unsure about payment? We've got your answers here.