If your pickup is not the next day, you can reschedule! Click the Sales tab on your AptDeco account and click on your sale. Reschedule by clicking Propose new pickup date/time and add new dates from there.

If your pickup is within 24 hours, this gets tricky. At this point we've already added this delivery to the route tomorrow, and sent the buyer a delivery reminder. Plus, there's no guarantee the buyer will want to reschedule since buyers plan well in advance to be available for their delivery. 

Alternatively, is there someone you trust who can facilitate your pickup for you? Our delivery team will notify you via text 15 - 45 min before arriving to help you coordinate. We can also include any additional contact information in your transaction notes so that our team is aware. Just reach out.

If none of these options work, then we can reach out to the buyer to see if they can reschedule. They may ask to be compensated the delivery fee or cancel the sale.

Item getting picked up by one of our white glove delivery partners? You will need to contact the carrier directly to organize rescheduling pickup with them as they create their own routes. However, we are able to assist if you are having any issues with scheduling or communication. In that case, please reach out to us at hello@aptdeco.com and we will be happy to connect you!